Retool

United States · 1 product · 1 with public prices from €9 per builder / month (Price in EUR for European Union, about $10)

Products

Retool Free plan; paid from €9 per builder / month, billed annuallyPrice in EUR for European Union, about $10 checked today

Contract terms

Auto-renewal: Subscriptions automatically renew for successive terms of one year or the preceding term, whichever is shorter
Notice period: Retool may give notice of non-renewal at least 30 days before the end of a subscription term
Renewal uplift: not stated
Uplift cap: not stated

Term	What the agreement says	Clause	Agreement	Source
Payment terms	Invoiced fees due within 30 days from the invoice date, unless the Order Form specifies otherwise Note Applies to Enterprise-plan customers buying directly from Retool.	6.1.2 Payment	Master Subscription Agreement (Enterprise)	source [6]
Late payment interest	Interest of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus collection costs Note Enterprise plan.	6.1.2 Payment	Master Subscription Agreement (Enterprise)	source [6]
Suspension	If 30+ days overdue, Retool may suspend the Platform on at least 10 days' prior notice until amounts are paid in full Note Enterprise plan; notice may be by email to the billing contact.	6.1.2 Payment	Master Subscription Agreement (Enterprise)	source [6]
Suspension	Retool may remove Customer Data/Custom Apps or suspend access for breach of usage restrictions or threats to Platform security Note Enterprise plan; Retool provides an opportunity to remedy where practicable.	3.4 Removal Requests and Suspension	Master Subscription Agreement (Enterprise)	source [6]
Termination for breach	Either party may terminate on written notice if the other materially breaches and does not cure within 30 days of notice Note Enterprise plan.	8.3 Termination for Cause	Master Subscription Agreement (Enterprise)	source [6]
Liability cap	Aggregate liability capped at the total amount paid to Retool in the 12 months preceding the last event giving rise to liability Note Enterprise plan; excludes Excluded Claims (indemnities, gross negligence/fraud/willful misconduct, Customer IP infringement) and payment.	10.2 Limitation of Liability	Master Subscription Agreement (Enterprise)	source [6]
Governing law	Governed by the laws of the State of California; exclusive jurisdiction in state and federal courts in San Francisco County, CA Note Enterprise plan.	14.10 Governing Law and Venue	Master Subscription Agreement (Enterprise)	source [6]
Changes to the agreement	Retool may update its Security Practices, provided the updates do not materially decrease the overall level of security Note Enterprise plan; the MSA body itself changes only by a writing signed by both parties (14.12).	4.1 Protection of Customer Data	Master Subscription Agreement (Enterprise)	source [6]
Refunds	Payment obligations are non-cancelable and fees paid are non-refundable except as expressly stated Note Enterprise plan; no termination-for-convenience right is stated.	6.1.1 Fees	Master Subscription Agreement (Enterprise)	source [6]
Auto-renewal	Subscriptions automatically renew for successive terms of one year or the preceding term, whichever is shorter Note Self-serve Free/Team/Business plans; unless the Order Form says otherwise. Opt out by downgrading to a non-paid plan in Billing settings.	Term and Termination — Auto-Renewal	Customer Terms of Service (Free/Team/Business)	source [7]
Price protection	Per-unit pricing during any automatic renewal term remains the same as during the immediately prior term Note Self-serve Free/Team/Business plans; unless the Order Form says otherwise.	Term and Termination — Auto-Renewal	Customer Terms of Service (Free/Team/Business)	source [7]
Notice period	Retool may give notice of non-renewal at least 30 days before the end of a subscription term Note Self-serve plans; this is Retool's non-renewal notice. The customer opts out of renewal by downgrading, with no stated notice period.	Term and Termination — Auto-Renewal	Customer Terms of Service (Free/Team/Business)	source [7]
Payment terms	Prepaid Plans (annual, and pre-approved monthly) billed in advance; other monthly plans billed in arrears on actual usage, due immediately; paid by credit card Note Self-serve Free/Team/Business plans.	Payment Obligations — Retool Platform Fees	Customer Terms of Service (Free/Team/Business)	source [7]
True-up	Usage exceeding plan limits (including Authorized User limits) is billed at the applicable overage fees per retool.com/pricing Note Self-serve Free/Team/Business plans.	Payment Obligations — Subscription Overages	Customer Terms of Service (Free/Team/Business)	source [7]
Suspension	On late payment, Retool may suspend the Services or downgrade the subscription to a free plan, on written notice, until paid Note Self-serve plans; notice may be by email to the billing contact.	Payment Obligations — Late Payments	Customer Terms of Service (Free/Team/Business)	source [7]
Termination for breach	Either party may terminate on notice for material breach uncured within 30 days; Retool may terminate immediately if it reasonably believes the Platform is used in violation of law Note Self-serve Free/Team/Business plans.	Term and Termination — Termination for Cause	Customer Terms of Service (Free/Team/Business)	source [7]
Termination for convenience	Customer may terminate free subscriptions immediately without cause; Retool may terminate free subscriptions on 30 days' prior written notice Note Applies to free subscriptions only.	Term and Termination — Termination Without Cause	Customer Terms of Service (Free/Team/Business)	source [7]
Liability cap	Aggregate liability capped at the total amount paid by Customer in the 12 months preceding the last event giving rise to liability Note Self-serve plans; excludes indemnification obligations and Customer's payment obligations.	Limitation of Liability	Customer Terms of Service (Free/Team/Business)	source [7]
Governing law	Governed by the laws of California; exclusive jurisdiction in the courts located in San Francisco County, California Note Self-serve plans; contracting entity is Retool, Inc.	General Provisions — Which Retool Entity is Customer Contracting With?	Customer Terms of Service (Free/Team/Business)	source [7]
Changes to the agreement	Retool may change the Customer Terms and other Contract components (except Order Forms); material changes take effect on the date in Retool's notice after reasonable prior notice, and continued use is acceptance Note Self-serve Free/Team/Business plans.	General Provisions — Modifications	Customer Terms of Service (Free/Team/Business)	source [7]
Refunds	Payment obligations are non-cancelable and fees paid are non-refundable except as expressly stated Note Self-serve plans.	Payment Obligations — Retool Platform Fees	Customer Terms of Service (Free/Team/Business)	source [7]
Taxes	Customer pays all applicable taxes (sales, use, excise, VAT, GST and similar) except taxes based on Retool's net income; Customer reimburses Retool for any withholding tax Note Enterprise plan.	6.1.3 Taxes	Master Subscription Agreement (Enterprise)	source [8]
Other	Order of precedence: an exhibit, addendum or Order Form prevails over the body of the Agreement; terms in Customer purchase orders, vendor onboarding or web portals are void Note Enterprise plan.	14.12 Entire Agreement	Master Subscription Agreement (Enterprise)	source [8]
Other	On termination for cause by Retool, Customer pays any unpaid fees covering the remainder of the term of all Order Forms; on termination for cause by Customer, Retool refunds prepaid fees for the remainder of the term Note Enterprise plan.	8.3 Termination for Cause	Master Subscription Agreement (Enterprise)	source [8]
Other	Trial or Beta Products are used at Customer's option, Retool may terminate their use at any time for any reason, and they are provided AS IS with no warranty, indemnity, support or service-level obligations; Retool's liability for them is excluded, or capped at US$1,000 where exclusion is unenforceable Note Enterprise plan.	13 Trial or Beta Products	Master Subscription Agreement (Enterprise)	source [8]
Taxes	Fees exclusive of taxes; Customer pays all Taxes on its purchases except taxes based on Retool's net income; Customer reimburses Retool for any withholding tax Note Self-serve Free/Team/Business plans.	Payment Obligations — Taxes	Customer Terms of Service (Free/Team/Business)	source [9]
Other	Order of precedence: (1) Order Form, (2) applicable Customer-Specific Supplement, (3) Customer Terms, (4) other referenced documents or pages; Customer purchase-order or portal terms are void Note Self-serve Free/Team/Business plans.	General Provisions — Entire Agreement	Customer Terms of Service (Free/Team/Business)	source [9]
Other	On termination for cause by Retool, Customer pays any unpaid fees covering the remainder of the term of those subscriptions; on termination for cause by Customer, Retool refunds prepaid fees for the remainder of the term Note Self-serve Free/Team/Business plans.	Term and Termination — Effect of Termination	Customer Terms of Service (Free/Team/Business)	source [9]
Other	Trial or Beta Products (features identified as beta or pre-release) are made available as is, and the warranties and contractual commitments for the rest of the Retool Platform do not apply Note Self-serve Free/Team/Business plans.	Choosing to be a Beta Tester	Customer Terms of Service (Free/Team/Business)	source [9]

About

Retool is a San Francisco-based software company, founded in 2017 by CEO David Hsu, that develops a low-code platform for building internal business applications.^[3] The platform connects directly to a company's existing databases, APIs, and internal systems, so teams can build production apps, workflows, and mobile tools that run under their existing permissions, and it is used by over 10,000 organizations.^[4]^[1] Retool is sold on public per-builder and per-internal-user plans spanning a free tier up to a contact-sales Enterprise plan, with both cloud and self-hosted deployment.^[2] Its published customer agreements are the Master Subscription Agreement for Enterprise customers and the Customer Terms of Service for self-serve plans.^[5]

Sources

Build internal software better, with AI. | Retool Vendor page.
- [1] Read 28 Sep 2026.
Pricing | Retool Vendor page.
- [2] Read 28 Sep 2026.
Retool Newsroom Press report.
- [3] Read 28 Sep 2026.
Careers | Retool Vendor page.
- [4] Read 28 Sep 2026.
Customer and User Agreements | Retool Docs Vendor page.
- [5] Read 28 Sep 2026.
Master Subscription Agreement | Retool Docs Published agreement.
- [6] Read 28 Sep 2026.
- [8] Read again 22 Oct 2026.
Customer Terms of Service | Retool Docs Published agreement.
- [7] Read 28 Sep 2026.
- [9] Read again 22 Oct 2026.

Version 6, updated 22 Oct 2026 (11 days ago) JSON Report an error