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  • New Relic Free plan; paid from $10 per user / month checked today

Contract terms

Auto-renewal
renews automatically for successive periods equal in duration to the previous Subscription Term unless either party gives notice of non-renewal
Notice period
at least 30 days before the then current Subscription Term ends
Renewal uplift
renewal per-unit rates stay the same as the prior Subscription Term unless New Relic notifies an increase in advance
Uplift cap
not stated
TermWhat the agreement saysClauseAgreementSource
Auto-renewalrenews automatically for successive periods equal in duration to the previous Subscription Term unless either party gives notice of non-renewal
Note"Each Subscription Term will automatically renew for successive periods equal in duration to the previous Subscription Term, unless either party gives the other party notice of non-renewal at least 30 days before the then current Subscription Term ends."
3.4 Subscription TermNew Relic Terms of Service (paid), last updated November 8, 2022source [4]
Notice periodat least 30 days before the then current Subscription Term ends
Notenotice of non-renewal
3.4 Subscription TermNew Relic Terms of Service (paid), last updated November 8, 2022source [4]
Renewal upliftrenewal per-unit rates stay the same as the prior Subscription Term unless New Relic notifies an increase in advance
Note"Per-unit rates for renewals will be the same as in the prior Subscription Term for the same Service, unless New Relic notifies you in advance of an increase."
3.4 Subscription TermNew Relic Terms of Service (paid), last updated November 8, 2022source [4]
Otherusage above Order limits is billed as overage fees per the Order, the Usage Plan or the Agreement
Note"If you exceed usage limits in an Order, you will pay overage fees in accordance with the Order, the Usage Plan, or this Agreement."
3.1 FeesNew Relic Terms of Service (paid), last updated November 8, 2022source [4]
Payment termsfees payable in U.S. dollars, due upon invoice issuance, unless the Order or Usage Plan says otherwise3.1 FeesNew Relic Terms of Service (paid), last updated November 8, 2022source [4]
Late payment interestlate payments carry a service charge of 1% per month or the legal maximum, whichever is less3.1 FeesNew Relic Terms of Service (paid), last updated November 8, 2022source [4]
Refundsfees and expenses are non-cancellable and non-refundable except as set out in the Agreement3.1 FeesNew Relic Terms of Service (paid), last updated November 8, 2022source [4]
Payment termsinvoice disputes must be notified within 15 days of the invoice date
Noteunless the Usage Plan provides otherwise
3.3 DisputesNew Relic Terms of Service (paid), last updated November 8, 2022source [4]
Termination for breacheither party may terminate for a material breach not cured within 30 days after written notice
NoteCustomer terminating for New Relic's breach may request a refund of pre-paid, unused fees
9.2 TerminationNew Relic Terms of Service (paid), last updated November 8, 2022source [4]
Othera customer objecting to an updated Agreement may keep the prior version until its next renewal
Notethe updated Agreement then applies from the renewal term unless the customer elects not to renew under 3.4
11.5 UpdatesNew Relic Terms of Service (paid), last updated November 8, 2022source [4]
Otherorders bought through a Channel Partner renew per 3.4 unless the Channel Partner opts out of auto-renewal on the customer's behalf11.13(a) Channel Partner Service SubscriptionsNew Relic Terms of Service (paid), last updated November 8, 2022source [4]
Public-sector carve-outU.S. federal, state and local government customers are also subject to the Government Addendum in the Documentation11.12 Government End-UsersNew Relic Terms of Service (paid), last updated November 8, 2022source [4]
Otherfees payable in U.S. dollars unless the Order or Usage Plan provides otherwise
Note"Unless the Order or Usage Plan provides otherwise, all fees are payable in U.S. dollars and are due upon invoice issuance."
3.1 FeesNew Relic Terms of Service (paid), last updated November 8, 2022source [5]
Otheron termination for customer breach, customer promptly pays outstanding fees and expenses and the fees for the terminated portion of the Subscription Term
Notetermination by New Relic for customer material breach, including failure to pay fees not cured within 30 days
9.2 TerminationNew Relic Terms of Service (paid), last updated November 8, 2022source [5]
Othereither party may terminate the Agreement and all Orders if the other ceases operation without a successor or seeks bankruptcy, receivership or comparable protection, or such a proceeding against it is not dismissed within 60 days9.2 TerminationNew Relic Terms of Service (paid), last updated November 8, 2022source [5]
Otheran Order prevails over the Agreement in a conflict; terms in customer purchase orders, business forms, click-wrap or invoicing portals are rejected and do not amend the Agreement
Notethe Agreement, Orders, Documentation and addenda or policies on the Site form the entire agreement
11.4 Entire AgreementNew Relic Terms of Service (paid), last updated November 8, 2022source [5]
Otherunpaid use, including after a Subscription Term ends, is governed by the separate unpaid Terms of Service11.4 Entire AgreementNew Relic Terms of Service (paid), last updated November 8, 2022source [5]
Otherunpaid use runs from sign-up until terminated; New Relic may terminate at any time with or without cause or notice; customer may terminate at any time by notifying billing@newrelic.com and closing the Account8.1 Term; 8.2 TerminationNew Relic Terms of Service (unpaid), effective October 21, 2021source [6]
Otherunpaid service is provided as is, with no warranties3 DisclaimersNew Relic Terms of Service (unpaid), effective October 21, 2021source [6]
Taxesfees exclude sales and similar taxes; each party bears its own tax obligations; taxes New Relic must collect are invoiced to and paid by the customer unless a valid exemption certificate is provided3.2 TaxesNew Relic Terms of Service (paid), last updated November 8, 2022source [5]
SuspensionNew Relic may suspend or limit the Service for a breach, including non-payment, or a risk to other customers or the Service; fees continue during suspension
NoteNew Relic will use reasonable efforts to give prior notice where practicable
2.6 SuspensionNew Relic Terms of Service (paid), last updated November 8, 2022source [5]
Liability capeach party's aggregate liability capped at amounts paid or payable for the Service in the 12 months before the incident
Noteexcluded claims (7.3) are uncapped, including breach of payment obligations and of 1.5 Restrictions
7.1 Liability CapNew Relic Terms of Service (paid), last updated November 8, 2022source [5]
Governing lawlaws of California and the United States; state and federal courts in San Francisco, California11.2 Governing Law, Jurisdiction, and VenueNew Relic Terms of Service (paid), last updated November 8, 2022source [5]
Changes to the agreementNew Relic may modify the Agreement; changes apply immediately on assent or for new or renewal terms, and 30 days after posting for existing terms
Notechanges required by law or needed for new products apply immediately
11.5 UpdatesNew Relic Terms of Service (paid), last updated November 8, 2022source [5]

About

New Relic is a US software company, founded in 2008 and headquartered in San Francisco.[1] It sells a single cloud observability platform that bundles 50+ capabilities and is billed on consumption: data ingest charged per GB plus per-user fees, across Free, Standard, Pro and Enterprise editions.[2] Paid access to the platform is governed by the New Relic Terms of Service Agreement,[3] whose paid-account version was last updated on November 8, 2022.[4]

Sources

Version 7, updated 22 Oct 2026 (11 days ago) JSON Report an error