BigCommerce
United States · 1 product · 1 with public prices from $29 per month
Products
- BigCommerce From $29 / month, billed annually checked today
Contract terms
- Auto-renewal
- Services automatically renew for the next renewal period unless cancellation notice is received in time
- Notice period
- At least 2 business days before the Billing Date
- Renewal uplift
- not stated
- Uplift cap
- not stated
| Term | What the agreement says | Clause | Agreement | Source |
|---|---|---|---|---|
| Auto-renewal | Services automatically renew for the next renewal period unless cancellation notice is received in timeNote"If notice is not received 2 business days before your Billing Date, your Services will automatically renew for the next renewal period"; incorporated into the MSA, applies to all customers unless an Order Form says otherwise | Cancellations | Fees and Billing Terms, revised 2026-06-15 | source [4] |
| Notice period | At least 2 business days before the Billing DateNoteBusiness days are 8 AM to 6 PM CST, Monday to Friday; Analytics Services may be cancelled at any time | Cancellations | Fees and Billing Terms, revised 2026-06-15 | source [4] |
| Payment terms | Fees due on the Billing Date, in the amount and billing cycle shown on the Website or Order; payable in US dollars unless otherwise specifiedNoteCard purchases are charged automatically on each Billing Date until cancelled; Open Payment Provider Fees are billed monthly in arrears | Fees | Fees and Billing Terms, revised 2026-06-15 | source [4] |
| Payment terms | Payment by credit card or, with Commerce's written approval, PayPal or ACH debitNote"Unless otherwise agreed by the Parties" | Account – Payment Method | Master Services Agreement, revised 2026-06-01 | source [3] |
| Late payment interest | 1.5% per month on overdue fees, or the maximum legal rate if lessNoteCustomer also reimburses costs of collection | Late Payments | Fees and Billing Terms, revised 2026-06-15 | source [4] |
| Suspension | Commerce may suspend access while payment of fees is overdueNote"A suspension will not terminate the Agreement or relieve you of any obligations or liabilities." | Late Payments | Fees and Billing Terms, revised 2026-06-15 | source [4] |
| Changes to the agreement | Commerce may change its fees at any time, with at least 30 days' notice before a pricing change takes effectNoteChanges take effect at the next subscription renewal, Billing Date, upgrade or downgrade, whichever comes first | Pricing Changes | Fees and Billing Terms, revised 2026-06-15 | source [4] |
| Changes to the agreement | Commerce may change the Agreement at any time; notice by email and posting; continued use means acceptanceNote"Such Changes will apply prospectively beginning on the date the Changes are posted to the Website." | Modifications | Master Services Agreement, revised 2026-06-01 | source [3] |
| Refunds | Fees are non-refundable, including on early termination and for prepaid unused Services; no credits for partial periods | Non-Refundable | Fees and Billing Terms, revised 2026-06-15 | source [4] |
| Other | On material delinquency, all unpaid fees for the rest of the current term become due immediately on written notice | Acceleration | Fees and Billing Terms, revised 2026-06-15 | source [4] |
| Disputes | Billing disputes must be raised in writing within 30 days of the invoice dateNoteOtherwise charges are deemed valid | Disputed Charges/Billing Inquiries | Fees and Billing Terms, revised 2026-06-15 | source [4] |
| Other | Commerce may automatically upgrade a customer who no longer qualifies for its plan; upgrades are billed pro rata immediately | Upgrades/Downgrades | Fees and Billing Terms, revised 2026-06-15 | source [4] |
| Termination for breach | Either party may terminate if a material breach is not cured within 30 days of written notice, or on insolvency or bankruptcy | Term and Termination – Termination For Cause | Master Services Agreement, revised 2026-06-01 | source [3] |
| Termination for convenience | Commerce may terminate the Agreement or any subscription at any time, with or without cause, on written noticeNoteA right of Commerce only; excludes Enterprise Customers who have executed an Order Form | Term and Termination – For Convenience | Master Services Agreement, revised 2026-06-01 | source [3] |
| Refunds | On termination no refunds, all owed fees become due at once, and archived data may be deleted within 30 days | Term and Termination – Effects of Termination | Master Services Agreement, revised 2026-06-01 | source [3] |
| Liability cap | Each party's aggregate liability is capped at the amount paid for the Services giving rise to the liability in the 12 months before the first incidentNoteExcludes payment obligations, death or personal injury, Acceptable Use Policy violations, and liabilities that cannot be limited by law | Limitation of Liability – General Limitation | Master Services Agreement, revised 2026-06-01 | source [3] |
| Other | Claims must be brought within one year after the cause of action accrues | Limitation of Liability – Time Limitation for Claims | Master Services Agreement, revised 2026-06-01 | source [3] |
| Governing law | New York (US, Feedonomics, Makeswift and other jurisdictions); England and Wales (UK); Ireland (EU); New South Wales (Australia)NoteLaw follows the contracting-entity table; the customer consents to the jurisdiction and venue of the federal and state courts in Travis County, Texas | Contracting Entity; Miscellaneous – Governing Law; Jurisdiction | Master Services Agreement, revised 2026-06-01 | source [3] |
| Disputes | US-domiciled customers resolve disputes by individual binding AAA arbitration with a class action waiver; opt-out within 30 days of first consentNote45-day pre-arbitration resolution period after written notice | Arbitration Agreement and Class Action Waiver | Master Services Agreement, revised 2026-06-01 | source [3] |
| Other | Order of precedence: Order Form, then the MSA, then Program Documents, exhibits and schedules | Miscellaneous – Entire Agreement | Master Services Agreement, revised 2026-06-01 | source [3] |
| Other | Fees are payable in US dollars unless otherwise specifiedNotePayment currency | Fees | Fees and Billing Terms, revised 2026-06-15 | source [4] |
| Taxes | Fees exclude all taxes (sales, goods, services, value-added, withholding and others); the customer pays all taxes applicable to its use of the Services | Taxes | Fees and Billing Terms, revised 2026-06-15 | source [4] |
| Other | Either party may terminate if the other becomes insolvent, files for bankruptcy or undergoes similar proceedingsNoteTermination on insolvency | Term and Termination – Termination For Cause | Master Services Agreement, revised 2026-06-01 | source [3] |
| Other | Pre-release, early access, trial or beta features are offered at Commerce's discretion, provided as is without warranty or liability, and may be discontinued by Commerce at any time; access ends at general release, at the end of the stated term, or on notice by either partyNotePre-release Services are Commerce's Confidential Information | Pre-release Services | Master Services Agreement, revised 2026-06-01 | source [3] |
About
BigCommerce is a United States ecommerce software company founded in 2009 and listed on Nasdaq following a 2020 IPO.[1][2] It sells a hosted, cloud ecommerce platform on tiered subscription plans, and its published customer agreement is the Master Services Agreement, now issued under the Commerce.com corporate name — the US contracting entity is Commerce.com US, Inc., governed by New York law.[3]
Sources
- About Us, Team and Culture | BigCommerce Vendor page.
- [1] Read 26 Sep 2026.
- Wikidata Reference database.
- [2] Read 26 Sep 2026.
- Master Services Agreement | Commerce Published agreement.
- [3] Read 26 Sep 2026.
- Fees and Billing | Commerce Published agreement.
- [4] Read 26 Sep 2026.