{"type":"vendor","key":"fin","title":"Fin","url":"https://enterpricey.com/fin","version":6,"updated_at":"2026-10-21T23:46:58.968Z","indexable":true,"data":{"about":"Fin is the company founded in 2011 as Intercom; in 2026 it took the name of its AI agent, Fin, while the helpdesk it sells keeps the Intercom name.[^about] Its pricing page sells two lines: the Intercom helpdesk, priced per seat with Fin included, and the Fin AI Agent on its own for teams that keep another helpdesk, both charging per resolved outcome for Fin.[^pricing] Salesforce completed its acquisition of the company on 10 September 2026.[^acquisition] Customers contract with Intercom, Inc. in the United States or Intercom R&D Unlimited Company in Ireland under the Intercom Terms of Service.[^terms]","terms":[{"note":"\"The Subscription Term will automatically renew for additional, successive twelve month periods (each, a 'renewal term'), unless either party gives the other written notice of intent not to renew at least thirty (30) days prior to expiration\"","term":"auto_renew","value":"Yearly and multi-year subscriptions renew automatically for successive 12-month terms unless either party gives written non-renewal notice; month-to-month subscriptions renew each month","clause":"MSA 7.1","source":"^terms","agreement":"Intercom ToS, eff. 2026-09-08"},{"note":"Non-renewal notice for yearly/multi-year subscriptions","term":"notice_period","value":"At least 30 days before the end of the initial or then-current renewal term, in writing (to accountsreceivable@intercom.io)","clause":"MSA 7.1(b)","source":"^terms","agreement":"Intercom ToS, eff. 2026-09-08"},{"note":"No convenience termination is stated for yearly or multi-year terms","term":"termination_for_convenience","value":"Month-to-month subscriptions may be cancelled at any time in Dashboard Settings, effective on the last day of the then-current month","clause":"MSA 7.1(a)","source":"^terms","agreement":"Intercom ToS, eff. 2026-09-08"},{"note":"\"Intercom reserves the right to adjust pricing for any service plan and/or any Service(s) to the then-current list price upon the start of any renewal term\"","term":"uplift","value":"Intercom may adjust pricing for any plan or Service to its then-current list price at the start of any renewal term","clause":"MSA 7.2","source":"^terms","agreement":"Intercom ToS, eff. 2026-09-08"},{"note":null,"term":"payment_terms","value":"Fees due within 30 days of invoice, unless paying by a Recurring Payment Method or otherwise specified in the Order Form","clause":"MSA 7.2","source":"^terms","agreement":"Intercom ToS, eff. 2026-09-08"},{"note":"\"Any late payments will be subject to a service charge equal to 1.5% per month of the amount due or the maximum amount allowed by law, whichever is less\"","term":"late_interest","value":"1.5% per month of the amount due, or the maximum allowed by law, whichever is less","clause":"MSA 7.2","source":"^terms","agreement":"Intercom ToS, eff. 2026-09-08"},{"note":"Overage and pay-as-you-go charges are calculated on published list pricing and/or the Order Form unit price","term":"true_up","value":"Changes to contracted usage or plan are prorated from the change date; seats activated above the contracted quantity are billed as additional usage charges, prorated and invoiced the next period","clause":"MSA 7.2(c)-(d)","source":"^terms","agreement":"Intercom ToS, eff. 2026-09-08"},{"note":null,"term":"suspension","value":"Intercom may suspend access if the account is 30 or more days overdue, or if use violates the AUP or the Agreement","clause":"MSA 7.4","source":"^terms","agreement":"Intercom ToS, eff. 2026-09-08"},{"note":"30-day cure period; 60-day dismissal window for insolvency proceedings","term":"termination_for_breach","value":"Either party may terminate on an uncured material breach (incl. non-payment) 30 days after written notice, on cessation of operations, or on bankruptcy not dismissed within 60 days; Intercom may terminate immediately for an incurable breach","clause":"MSA 8.2","source":"^terms","agreement":"Intercom ToS, eff. 2026-09-08"},{"note":"Excluded Claims (General Restrictions, Customer Obligations/indemnity, confidentiality breach) are uncapped","term":"liability_cap","value":"Each party's total liability capped at the amount paid or payable by Customer in the 12 months before the claim, except Excluded Claims","clause":"MSA 12.2","source":"^terms","agreement":"Intercom ToS, eff. 2026-09-08"},{"note":null,"term":"governing_law","value":"Laws of the United States (including federal arbitration law) and the State of California, without regard to conflicts of law","clause":"MSA 16.3(b)","source":"^terms","agreement":"Intercom ToS, eff. 2026-09-08"},{"note":null,"term":"unilateral_change","value":"Intercom may modify the Agreement; changes take effect at renewal or on a new Order Form; if imposed mid-term for legal, product or pricing reasons and Customer objects, Customer may terminate for a pro-rata refund of prepaid fees","clause":"Modifications to this Agreement","source":"^terms","agreement":"Intercom ToS, eff. 2026-09-08"},{"note":null,"term":"public_sector_carve_out","value":"US Government end users receive the Services as commercial computer software with restricted rights under FAR 12.212 and DFARS 227.7202","clause":"MSA 16.11","source":"^terms","agreement":"Intercom ToS, eff. 2026-09-08"},{"note":"Dispute resolution","term":"dispute_resolution","value":"Unresolved disputes are resolved by final, binding, individual arbitration before NAM after a 30-day Initial Notice of Dispute negotiation; class actions and jury trials are waived","clause":"MSA 16.3(a)-(c)","source":"^terms","agreement":"Intercom ToS, eff. 2026-09-08"},{"note":"Assignment","term":"other","value":"Neither party may assign the Agreement without consent, except in connection with a merger, reorganization, acquisition or transfer of all or substantially all assets or voting securities","clause":"MSA 16.1","source":"^terms","agreement":"Intercom ToS, eff. 2026-09-08"},{"note":"If no paid term is entered before the trial ends, the Agreement terminates; a paid term starts automatically only where the Order Form, Additional Product Terms or advance notice says so","term":"other","value":"Trial Subscriptions run 14 days (or another period Intercom grants), solely for evaluation; Intercom may end a trial at any time for any reason; no warranty, indemnity, support or SLA obligations apply","clause":"MSA 2.8","source":"^terms-oct","agreement":"Intercom ToS, eff. 2026-09-08"},{"note":"Termination on insolvency","term":"other","value":"Either party may terminate if the other seeks bankruptcy, receivership, creditors' arrangement or comparable protection, or such a proceeding is brought against it and not dismissed within 60 days","clause":"MSA 8.2(c)","source":"^terms-oct","agreement":"Intercom ToS, eff. 2026-09-08"},{"note":"Precedence over customer purchase-order terms","term":"other","value":"Terms in any customer purchase order or business form do not supersede or modify the Agreement and have no legal effect","clause":"MSA 16.5","source":"^terms-oct","agreement":"Intercom ToS, eff. 2026-09-08"},{"note":null,"term":"taxes","value":"Fees exclude taxes; Customer pays all Taxes and legally required fees Intercom must charge; withholding is grossed up so Intercom receives the full amount; invalid or missing VAT number lets Intercom charge tax at the local prevailing rate","clause":"MSA 7.2(e)","source":"^terms-oct","agreement":"Intercom ToS, eff. 2026-09-08"},{"note":null,"term":"refund","value":"Except as expressly set out in the Agreement, all fees are non-refundable","clause":"MSA 7.2(e)","source":"^terms-oct","agreement":"Intercom ToS, eff. 2026-09-08"}],"identity":{"logo":"intercom.png","name":"Fin","parent":"vendor/salesforce","status":"acquired","aliases":["Intercom","Intercom","Inc.","Intercom R&D Unlimited Company"],"founded":"2011","website":"https://fin.ai/","wikidata":"Q48965215","crunchbase":"intercom","hq_country":"US","logo_source":"https://www.intercom.com/intercom-marketing-site/favicons/favicon.ico","agreement_url":"https://www.intercom.com/legal/terms-and-policies"},"relations":[{"from":"2026-09-10","note":"Fin's own announcement: \"Salesforce ... today announced it has completed its acquisition of Fin, formerly Intercom\"; the about page also says \"Now with Salesforce\"","role":"subsidiary_of","until":null,"source":"^acquisition","status":"verified","target":"vendor/salesforce","buyer_note":null}],"references":[{"ref":"about","url":"https://www.intercom.com/about","hash":"sha256:21c0075179035e1d33c2c3552af39294d04cbe4be0d9a759add3c222c1fc9268","kind":"vendor_page","title":"About Fin (redirects to fin.ai/about)","locator":"Intro; \"Our journey\" timeline (2011, 2026 rename); \"Our offices\"","screenshot":null,"captured_at":"2026-09-26T20:41:51Z","verified_by":null,"extracted_by":"claude-opus-5-5"},{"ref":"acquisition","url":"https://fin.ai/blog/salesforce-completes-acquisition-of-fin","hash":"sha256:5dd330cd353c3f140de20a4dac0cbcec0cb234b1bdce1c5847daa28b4a119da8","kind":"press","title":"Salesforce completes acquisition of Fin","locator":"First paragraph, dated 10 September 2026","screenshot":null,"captured_at":"2026-09-26T20:42:19Z","verified_by":null,"extracted_by":"claude-opus-5-5"},{"ref":"terms","url":"https://www.intercom.com/legal/terms-and-policies","hash":"sha256:d6d4cd0d1241f6fdcd5072b9e9c445ddebead56b4fce67bf75b45010a86d7318","kind":"msa","title":"Terms and Policies | Intercom","locator":"Terms of Service, effective September 8, 2026: preamble naming the contracting Intercom entities","screenshot":null,"captured_at":"2026-09-26T20:41:52Z","verified_by":null,"extracted_by":"claude-opus-5-5"},{"ref":"wikidata","url":"https://www.wikidata.org/wiki/Special:EntityData/Q48965215.json","hash":"sha256:c58e12a08c1cf23800db3c92eacd67091e4e24913ec7b4339987a9375a719faa","kind":"reference_db","title":"Wikidata Q48965215: Intercom","locator":"P856 official website, P571 inception, P17 country, P2088 Crunchbase ID","screenshot":null,"captured_at":"2026-09-26T20:42:39Z","verified_by":null,"extracted_by":"claude-opus-5-5"},{"ref":"pricing","url":"https://www.intercom.com/pricing","hash":"sha256:233d3140194818644c65b712d30e7b7cf807216b24f0f15b5cf267ae64cabf81","kind":"vendor_page","title":"Intercom Pricing | Plans for every team size","locator":"Plan cards and \"Already have a helpdesk?\" block","screenshot":null,"captured_at":"2026-09-26T20:41:37Z","verified_by":null,"extracted_by":"claude-opus-5-5"},{"ref":"terms-oct","url":"https://www.intercom.com/legal/terms-and-policies","hash":"sha256:dd6a738a1877b88e96068173e50ed616172382d83196a8ea25230fddfe7d7d64","kind":"msa","title":"Terms and Policies | Intercom","locator":"Terms of Service, effective September 8, 2026: sections 2.8, 7.2(e), 8.2, 16.5","screenshot":null,"captured_at":"2026-10-21T23:46:03Z","verified_by":null,"extracted_by":"claude-opus-5-5"}]},"derived":{"observations":[],"events":[],"sources":[{"id":"0aee45f6-1ccb-4f73-a6bf-67e4464b3041","entity_id":"32e225f1-570a-4253-a513-9b1ac7f06263","ref":"about","url":"https://www.intercom.com/about","kind":"vendor_page","captured_at":"2026-09-26T20:41:51.000Z","hash":"sha256:21c0075179035e1d33c2c3552af39294d04cbe4be0d9a759add3c222c1fc9268","title":"About Fin (redirects to fin.ai/about)","locator":"Intro; \"Our journey\" timeline (2011, 2026 rename); \"Our offices\"","extracted_by":"claude-opus-5-5","verified_by":null,"version_id":"f90c8e8c-d63b-4379-b389-b45f86034bbc"},{"id":"094a47a8-cd76-4b1e-b917-357df8ad3edd","entity_id":"32e225f1-570a-4253-a513-9b1ac7f06263","ref":"acquisition","url":"https://fin.ai/blog/salesforce-completes-acquisition-of-fin","kind":"press","captured_at":"2026-09-26T20:42:19.000Z","hash":"sha256:5dd330cd353c3f140de20a4dac0cbcec0cb234b1bdce1c5847daa28b4a119da8","title":"Salesforce completes acquisition of Fin","locator":"First paragraph, dated 10 September 2026","extracted_by":"claude-opus-5-5","verified_by":null,"version_id":"f90c8e8c-d63b-4379-b389-b45f86034bbc"},{"id":"b79f8c1a-39b7-4873-ab49-3d9c1758ee71","entity_id":"32e225f1-570a-4253-a513-9b1ac7f06263","ref":"terms","url":"https://www.intercom.com/legal/terms-and-policies","kind":"msa","captured_at":"2026-09-26T20:41:52.000Z","hash":"sha256:d6d4cd0d1241f6fdcd5072b9e9c445ddebead56b4fce67bf75b45010a86d7318","title":"Terms and Policies | Intercom","locator":"Terms of Service, effective September 8, 2026: preamble naming the contracting Intercom entities","extracted_by":"claude-opus-5-5","verified_by":null,"version_id":"f90c8e8c-d63b-4379-b389-b45f86034bbc"},{"id":"e33dae33-6765-4fee-8a00-be346952c342","entity_id":"32e225f1-570a-4253-a513-9b1ac7f06263","ref":"wikidata","url":"https://www.wikidata.org/wiki/Special:EntityData/Q48965215.json","kind":"reference_db","captured_at":"2026-09-26T20:42:39.000Z","hash":"sha256:c58e12a08c1cf23800db3c92eacd67091e4e24913ec7b4339987a9375a719faa","title":"Wikidata Q48965215: Intercom","locator":"P856 official website, P571 inception, P17 country, P2088 Crunchbase ID","extracted_by":"claude-opus-5-5","verified_by":null,"version_id":"f90c8e8c-d63b-4379-b389-b45f86034bbc"},{"id":"a6dc9e7e-f802-49b6-99cd-43caf1aed3d7","entity_id":"32e225f1-570a-4253-a513-9b1ac7f06263","ref":"pricing","url":"https://www.intercom.com/pricing","kind":"vendor_page","captured_at":"2026-09-26T20:41:37.000Z","hash":"sha256:233d3140194818644c65b712d30e7b7cf807216b24f0f15b5cf267ae64cabf81","title":"Intercom Pricing | Plans for every team size","locator":"Plan cards and \"Already have a helpdesk?\" block","extracted_by":"claude-opus-5-5","verified_by":null,"version_id":"f90c8e8c-d63b-4379-b389-b45f86034bbc"},{"id":"d6a4e653-6b8b-4ed3-ae68-d2736f03c662","entity_id":"32e225f1-570a-4253-a513-9b1ac7f06263","ref":"terms-oct","url":"https://www.intercom.com/legal/terms-and-policies","kind":"msa","captured_at":"2026-10-21T23:46:03.000Z","hash":"sha256:dd6a738a1877b88e96068173e50ed616172382d83196a8ea25230fddfe7d7d64","title":"Terms and Policies | Intercom","locator":"Terms of Service, effective September 8, 2026: sections 2.8, 7.2(e), 8.2, 16.5","extracted_by":"claude-opus-5-5","verified_by":null,"version_id":"f90c8e8c-d63b-4379-b389-b45f86034bbc"}],"edges_out":[{"id":"d236c440-46b1-4de0-9b73-ab587779d40f","from_entity_id":"32e225f1-570a-4253-a513-9b1ac7f06263","role":"subsidiary_of","to_type":"vendor","to_key":"salesforce","to_entity_id":"809cc3ed-0f49-4db7-9cca-38be6106bd29","from_date":"2026-09-10","until_date":null,"status":"verified","source":"^acquisition","note":"Fin's own announcement: \"Salesforce ... today announced it has completed its acquisition of Fin, formerly Intercom\"; the about page also says \"Now with Salesforce\"","version_id":"f90c8e8c-d63b-4379-b389-b45f86034bbc","created_at":"2026-10-21T23:46:58.968Z","buyer_note":null}],"edges_in":[]},"terms":"All rights reserved. Cite enterpricey.com. No bulk copies."}