{"type":"vendor","key":"dynatrace","title":"Dynatrace","url":"https://enterpricey.com/dynatrace","version":7,"updated_at":"2026-10-21T23:34:04.592Z","indexable":true,"data":{"about":"Dynatrace sells an observability and application-security platform covering application, infrastructure, log, real-user and synthetic monitoring.[^pricing][^ratecard] It is bought through one annual spend commitment, the Dynatrace Platform Subscription, which is drawn down at published per-unit rates such as per host-hour, per GiB of data or per session; use beyond the commitment is billed monthly at the same rates.[^pricing][^ratecard][^dps-concepts] The company was founded in 2005 and is headquartered in the United States.[^wikidata] Its customer contract is the Dynatrace Subscription Agreement, last updated on 1 April 2024.[^subscription-agreement]","terms":[{"note":null,"term":"other","value":"The customer agreement is the Dynatrace Subscription Agreement, updated 1 April 2024","clause":"Subscription Agreement page: heading \"Subscription Agreement\", \"Updated 1 April 2024\"","source":"^subscription-agreement","agreement":"Subscription Agreement, updated 1 April 2024"},{"note":"\"An annual commitment is the minimum amount of money you agree to spend each year as part of your DPS contract.\"","term":"minimum_commit","value":"A minimum annual spend commitment under the Dynatrace Platform Subscription","clause":"Key concepts: Annual commitment","source":"^dps-concepts","agreement":"DPS documentation, Key concepts (published 25 Jun 2026)"},{"note":"\"A Dynatrace Platform Subscription agreement is typically signed for 1–3 years, with a minimum annual commitment.\"","term":"other","value":"DPS agreements are typically signed for 1–3 years, with a minimum annual commitment","clause":"Key concepts: Subscription term","source":"^dps-concepts","agreement":"DPS documentation, Key concepts (published 25 Jun 2026)"},{"note":"\"customers who consume more than their minimum annual spend commitment can continue to use the platform on an on-demand basis, billed monthly at the same rates as pre-paid consumption\"","term":"other","value":"Use above the minimum annual commitment continues on demand, billed monthly at the same rates as pre-paid consumption; 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Dynatrace recovers reasonable attorneys' fees and direct collection costs if it sues to collect","clause":"SA 7.2","source":"^sa-pdf","agreement":"Subscription Agreement, April 2023 text"},{"note":null,"term":"suspension","value":"Dynatrace may suspend performance until all past-due amounts are received","clause":"SA 7.2","source":"^sa-pdf","agreement":"Subscription Agreement, April 2023 text"},{"note":"No set-off","term":"other","value":"no set-off: customer may not set off or reduce payments under any Order Form without Dynatrace's prior written consent; payment under one Order Form does not depend on delivery under another","clause":"SA 7.2","source":"^sa-pdf","agreement":"Subscription Agreement, April 2023 text"},{"note":null,"term":"dispute_resolution","value":"a good-faith invoice dispute must be notified in writing within 15 days of receiving the invoice; undisputed amounts remain payable and Dynatrace may still collect","clause":"SA 7.2","source":"^sa-pdf","agreement":"Subscription Agreement, April 2023 text"},{"note":null,"term":"uplift","value":"fees for each Renewal Term are subject to a price increase effective at the start of that term","clause":"SA 7.5","source":"^sa-pdf","agreement":"Subscription Agreement, April 2023 text"},{"note":"\"any renewal that has decreased in units, volume, term, minimum annual commitment, or otherwise from its immediately preceding subscription term will result in re-pricing at renewal and the Uplift Cap will not apply\"","term":"uplift_cap","value":"unless otherwise agreed, 8% for a 1-year, 9% for a 2-year and 10% for a 3-year renewal, applied to the prior term's highest annualized fees, unit prices and minimum annual commitment; no cap when the renewal is reduced","clause":"SA 7.5","source":"^sa-pdf","agreement":"Subscription Agreement, April 2023 text"},{"note":null,"term":"taxes","value":"prices exclude taxes, duties and withholdings; customer pays sales, use, VAT, GST and similar taxes except taxes on Dynatrace's net income, unless it provides an exemption certificate; taxes customer must withhold are deducted from payment and paid to the authority","clause":"SA 7.6","source":"^sa-pdf","agreement":"Subscription Agreement, April 2023 text"},{"note":"Order of precedence","term":"other","value":"order of precedence: the Subscription Agreement prevails over an Order Form in a conflict, except as otherwise stated; each Order Form is a separate agreement; terms in a customer purchase order have no effect","clause":"SA 2; SA 7.3","source":"^sa-pdf","agreement":"Subscription Agreement, April 2023 text"},{"note":null,"term":"unilateral_change","value":"Dynatrace may update the Subscription Agreement from time to time; 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