{"type":"category","key":"it-service-management","title":"IT service management","url":"https://enterpricey.com/category/it-service-management","version":1,"updated_at":"2026-09-28T11:34:25.113Z","indexable":true,"data":{"about":"Tickets for incidents and requests, problem and change management, a self-service portal and a knowledge base, laid out along ITIL processes. Priced per agent per month in tiers, with asset and operations modules as add-ons.","identity":{"name":"IT service management","parent":"category/it-management","aliases":["ITSM","IT service desk","IT help desk","ITIL"],"summary":"Service desks for IT teams: incidents, requests, problems and changes, following ITIL."}},"derived":{"observations":[],"events":[],"sources":[],"edges_out":[],"edges_in":[]},"terms":"All rights reserved. Cite enterpricey.com. No bulk copies."}