{"type":"category","key":"employee-service-management","title":"Employee service management","url":"https://enterpricey.com/category/employee-service-management","version":1,"updated_at":"2026-09-28T11:34:25.189Z","indexable":true,"data":{"about":"Case management, request portals and knowledge bases for teams other than IT, so employees ask HR or facilities the way they ask IT. Priced per agent per month, like IT service desks.","identity":{"name":"Employee service management","parent":"category/it-management","aliases":["ESM","enterprise service management","HR service delivery","HR case management"],"summary":"Service desks for HR, facilities, legal and other internal teams, built on the IT service desk model."}},"derived":{"observations":[],"events":[],"sources":[],"edges_out":[],"edges_in":[]},"terms":"All rights reserved. Cite enterpricey.com. No bulk copies."}