{"type":"category","key":"contact-center","title":"Contact center","url":"https://enterpricey.com/category/contact-center","version":1,"updated_at":"2026-09-28T11:34:25.174Z","indexable":true,"data":{"about":"Routes customer calls and messages to agents by skill and queue, with IVR, recording, supervisor views and workforce tools. Priced per agent per month plus calling minutes and numbers.","identity":{"name":"Contact center","parent":"category/sales-and-marketing","aliases":["CCaaS","cloud contact center","call center software","contact centre"],"summary":"Cloud software for customer service phone lines: routing, queues, agents and call recording."}},"derived":{"observations":[],"events":[],"sources":[],"edges_out":[],"edges_in":[]},"terms":"All rights reserved. Cite enterpricey.com. No bulk copies."}